Frequently Asked Questions
Have questions and need quick answers? We’ve compiled a list of the most common questions our customers ask. If you still have inquiries after reading this, please don’t hesitate to reach out to us directly through Facebook, Instagram, or WhatsApp.
Q: How do I place an order?
A: Placing an order is quick and easy on our website. Browse our shop and select your favorite product, then click “Add to Cart.” On the next page, press “Proceed to Checkout.” Fill in your personal details and address, then click “Place Order.” That’s it—your order is now being processed, and there’s nothing more you need to do.
Q: How much does shipping cost?
A: Shipping costs vary based on your location:
Cairo,Giza 60
Alex 70
Delta 80
Faiyom 85
Upper Egypt 90
Aswan,luxor 95
Red sea ,Matrouh130
Sainai,new valley 160
Q: How long does delivery take?
A: Delivery takes 3-7 working days within Egypt (excluding weekends and official holidays).
Q: I’m hesitant about ordering online. What if something goes wrong?
A: We understand your concerns. At Evangelene, we prioritize your peace of mind. You can choose to pay on delivery, and we offer a straightforward return and exchange policy. If there’s an issue with the product, you can either get a full refund or exchange it for a similar or different item.
Q: Can I see the order before I decide to buy it?
A: Absolutely! You have the right to check your order upon delivery. If you like it, great! If not, you are free to decline the purchase and only pay the shipping fee.
Q: How do I exchange or return a product, and what are the costs?
A: Opening the package during delivery is allowed. You can exchange or return a product within 30 days of receipt. For exchanges, the fee is the shipping cost. If you choose to return the product and receive a refund, the full item cost will be reimbursed without additional fees, only paying shipping fees. Items on sale can only be exchanged or refunded within 24 hours.
Q: What payment methods do you accept?
A: We accept cash on delivery and online payments for your convenience.
Q: What are the cleaning and care instructions?
A: Our products are designed with premium materials that are easy to maintain:
- Items made with waterproof materials can be effortlessly cleaned by wiping with a damp cloth.
Leather products should be stored in the protective cover provided by Evangelene to ensure longevity and retain their luxurious finish.